Returns & refund policy

What is covered

• Broken, chipped or cracked tiles caused in transit or before dispatch.
• Visible manufacturing defects that affect installation or appearance.
• Wrong item, size, finish or quantity shipped.
• Product that does not match the samples or specification approved in your quotation.

How to return

1. 1. Notify us within 14 days of sale. Email manager@mazidi.org or WhatsApp 00971 50 167 2450 with your order reference and clear photos of the issue.
2. 2. Wait for return authorisation. We will review the evidence and confirm whether a replacement, refund or partial credit applies.
3. 3. Return the goods. For confirmed defects or shipping damage, we arrange and pay for return freight. For other returns, the buyer covers return shipping.
4. 4. Receive your replacement or refund. Replacements are dispatched with your next shipment; refunds are processed within 14 days of the returned goods being received.

What is not covered

• Damage caused by improper handling, storage or installation after delivery.
• Natural shade or calibre variation within the same production batch.
• Claims made more than 14 days after the sale date.
• Custom-ordered or specially produced items unless they are defective.